Communications Quality of Service: A Framework and Definitions Series G: Transmission Systems and Media Digital Systems and Networks Quality of Service and Performance Study Group 12
This Recommendation addresses the need for a consistent approach to QoS, with a goal of setting a well-defined and relevant (e.g. customer-affecting) approach that can be readily used to plan and deploy networks, and to monitor service quality. Improved consistency regarding QoS is needed throughout the communications industry, especially in IP-related areas.