The objective of this International Workshop Agreement is to provide local governments with
guidelines for the voluntary application of ISO 9001:2008 on an integral basis. These guidelines do
not, however, add, change or modify the requirements of ISO 9001:2008.
For a local government to be considered reliable, it should guarantee minimum conditions of
reliability for the processes that are necessary to provide all the services needed by its citizens in a
consistent and reliable manner. All the local government’s processes, including management, core,
operational and support processes (see 3.6), should constitute a single, integral, quality
management system. The integral character of this system is important because, otherwise,
although a local government could be reliable in some areas of activity, it may be unreliable in
others. For a government to be considered reliable, it should guarantee minimum conditions of
reliability for all key processes and services. To achieve this, it is advisable that the local
government clearly identify the management, core and support processes that, together, make it
reliable (see Annex A). Annex B provides a diagnostic tool for local governments to evaluate the
scope and maturity of their processes and services.
Note: In local governments with scope and functions that doesn’t apply the Annex B indicator, this
can considered applied for these diagnostic system. Also can include some indicators that apply to
its scope and functions.
All the guidelines indicated in this International Workshop Agreement are general and they are
intended to be applicable to all local governments regardless of their type, size and services
provided.
As this International Workshop Agreement is a guidance document, the guidance provided is not
subject to the "exclusion" of requirements, as is the case for ISO 9001. The user is free to apply the
guidance as necessary, to their maximum benefit.