ISO 10001:2018由国际标准化组织 IX-ISO 发布于 2018-07-00。
ISO 10001:2018 在中国标准分类中归属于: A00 标准化、质量管理,在国际标准分类中归属于: 03.120.10 质量管理和质量保证。
本标准有等同采用的 中文版 GB/T 19010-2021 质量管理 顾客满意 组织行为规范指南
ISO 10001:2018 质量管理.顾客满意度.组织管理的规范指南的最新版本是哪一版?
最新版本是 ISO 10001:2018 。
This document gives guidelines for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. This document is applicable to product- and service-related codes containing promises made to customers by an organization concerning its behaviour. Such promises and related provisions are aimed at enhanced customer satisfaction. Annex A provides simplified examples of components of codes for different organizations. NOTE Throughout this document, the terms “product” and “service” refer to the outputs of an organization that are intended for, or required by, a customer. This document is intended for use by any organization regardless of its type or size, or the products and services it provides, including organizations that design customer satisfaction codes of conduct for use by other organizations. Annex C gives guidance specifically for small businesses. This document is aimed at customer satisfaction codes of conduct concerning individual customers purchasing or using goods, property or services for personal or household purposes, although it is applicable to all customer satisfaction codes of conduct. This document does not prescribe the substantive content of customer satisfaction codes of conduct, nor does it address other types of codes of conduct, such as those that relate to the interaction between an organization and its personnel, or between an organization and its suppliers.
长期以来,我国积极参加诸如ISO 9000《质量管理体系 基础和术语》、ISO 9001《质量管理体系要求》、ISO 9004《追求组织的持续成功 质量管理方法》、ISO 19011《管理体系审核指南》、ISO 10004《监视和测量顾客满意指南》、ISO 10008《顾客满意 企业对顾客电子商务指南》、ISO10018《质量管理体系指南 人员参与和能力》等多项国际标准的制修订工作,并与英国标准协会联合承担...
(1)品质工程师:即在某些推行质量管理体系的组织中,负责质量管理体系标准所要求的有关品质保证的职能的工作人员。(2)量化宽松:量化宽松主要是指中央银行在实行零利率或近似零利率政策后,通过购买国债等中长期债券,增加基础货币供给,向市场注入大量流动性资金的干预方式,以鼓励开支和借贷,也被简化地形容为间接增印钞票。...
虽然6.1规定组织应策划应对风险的措施,但并未要求运用正式的风险管理方法或将风险管理过程形成文件。组织可以决定是否采用超出标准要求的更多风险管理方法,如:通过应用其他指南或标准。 在组织实现其预期目标的能力方面,并非质量管理体系的全部过程表现出相同的风险等级,并且不确定性影响对于各组织不尽相同。...
ISO9001用于证实组织具有提供满足顾客要求和适用法规要求的产品的能力,目的在于增进顾客满意度。随着商品经济的不断扩大和日益国际化,为提高产品的信誉、减少重复检验、削弱和消除贸易技术壁垒、维护生产者、经销者、用户和消费者各方权益,这个第三认证方不受产销双方经济利益支配,公证、科学,是各国对产品和企业进行质量评价和监督的通行证;作为顾客对供方质量体系审核的依据;企业有满足其订购产品技术要求的能力。...
Copyright ©2007-2022 ANTPEDIA, All Rights Reserved
京ICP备07018254号 京公网安备1101085018 电信与信息服务业务经营许可证:京ICP证110310号