This International Standard provides guidance for planning, designing, developing, implementing maintaining and improving customer satisfaction codes of conduct. This International Standard is applicable to product-related codes containing promises made to customers by an organization concerning its behaviour that are aimed at enhanced customer satisfaction. For examples, see Annex A.This International Standard is intended for use by organizations regardless of type, size and product provided, including organizations that design customer satisfaction codes of conduct for use by other organizations.Annex C gives specific guidance for small businesses.This In