DS/ISO 10001-2008

Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations

DS/ISO 10001-2008 发布历史

This International Standard provides guidance for planning, designing, developing, implementing maintaining and improving customer satisfaction codes of conduct. This International Standard is applicable to product-related codes containing promises made to customers by an organization concerning its behaviour that are aimed at enhanced customer satisfaction. For examples, see Annex A.This International Standard is intended for use by organizations regardless of type, size and product provided, including organizations that design customer satisfaction codes of conduct for use by other organizations.Annex C gives specific guidance for small businesses.This In

DS/ISO 10001-2008由丹麦标准化协会 DK-DS 发布于 2008-01-11，并于 2008-01-11 实施。

DS/ISO 10001-2008在国际标准分类中归属于: 03.120.10 质量管理和质量保证。

DS/ISO 10001-2008的历代版本如下：

• 2008年01月11日 DS/ISO 10001-2008

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标准号

DS/ISO 10001-2008

发布日期

2008年01月11日

实施日期

2008年01月11日

废止日期

无

国际标准分类号

03.120.10

发布单位

DK-DS

适用范围

This International Standard provides guidance for planning, designing, developing, implementing maintaining and improving customer satisfaction codes of conduct. This International Standard is applicable to product-related codes containing promises made to customers by an organization concerning its behaviour that are aimed at enhanced customer satisfaction. For examples, see Annex A.This International Standard is intended for use by organizations regardless of type, size and product provided, including organizations that design customer satisfaction codes of conduct for use by other organizations.Annex C gives specific guidance for small businesses.This In